환불 정책
Order Cancellation
We accept order cancellation before product shipment. If you cancel your order, you will receive a full refund which will be returned via your original payment method (PayPal, credit card, debit card, etc). If the product has already shipped, we are unable to cancel the order.
30 Days Money Back Guarantee
We have a 30 day return policy, which means you can request a return within 30 days of receiving the item.
| Return Period | Return Shipping | Condition | Refund |
|---|---|---|---|
| Within 30 days of delivery | Buyer pays for non-quality-related issues | Original packaging with accessories/gifts intact | Defective: Full refund (including product cost, shipping, tips paid by customer); Non-defective: Product cost refund (shipping, tips paid by customer excluded) |
Please Note:
1.Sorry, we do not accept returns on promotional items.
2.Beyond 30 days, non-quality-related returns are not accepted. For quality issues, please contact us for repair/exchange under warranty.
Return/Refund Procedure
1. Contact us via email at sales@mmui.com.cn with your order number and reason for return, and if we accept your return, we will send you a return shipping label, along with instructions on how and where to send the package. We do not accept items returned directly without requesting a return and no refund will be issued.
2. You may mail the package back at your own expense, choosing your preferred shipping company or using the pre-paid return label provided (if applicable).
3. Please package your product properly to minimize potential damage during shipping. Once the package is shipped, please let us know the tracking number by email.
4. Refunds are usually processed within 3-5 business days after MMUI warehouse staff receives the returned item. Refunds will be made via your original method of payment (PayPal, credit card, debit card, etc.).Please keep in mind that it will also take some time for your bank or credit card company to process and post the refund.
If you have not received a refund after 15 business days of us approving your return, please contact us at sales@mmui.com.cn.
Please note: The return address is designated by MMUI only, be sure to contact us ( sales@mmui.com.cn ) for your exclusive return address.
Inspection and Approval
- Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
- If the item is deemed eligible for a refund or exchange, we will process the request accordingly.
- If the item does not meet the eligibility criteria, we reserve the right to refuse the refund or return.
Responsibility statement
Please feel free to contact us if you have any other questions or concerns.