Warranty Claim
Welcome to LeKuo warranty service page.We apologize in advance for whatever inconvenience you may have met after purchasing from LeKuo.
This page is to help you contact us ( sales@lekuo.com ) when you have any issues with LeKuo products or any other problems you are facing.
1 Year Limited Warranty
For products purchased through LeKuo official store (https://www.lekuo.shop), we will provide a 1-year warranty. If any product defects or quality issues are discovered within 1 year of purchase, the LeKuo technical team will decide to replace or repair it based on the severity of the defect. For irreparable products (out of stock and has no upgraded/similar models), LeKuo will provide a partial refund based on device usage time.
Not covered under warranty:
- Purchased from unauthorized resellers
- Products without sufficient proof of purchase
- Normal wear and tear of product
- Lost or stolen products
- Out of warranty items
- Damage to free gifts
- Repairs done through a 3rd party
- Unauthorized modifications
- Damage caused by product misuse or accidents (including but not limited to: drops, extreme temperatures, liquid contact, improper operation, transportation hazards)
How it works
| Steps | Description |
|---|---|
| ① | Provide relevant information: |
| - Proof of purchase (order number/sales electronic invoice) and product model number must be provided | |
| - Defect description (Host Model/OS Version) is required to file a warranty claim | |
| - Video/image showing visible evidence of the defective product must be provided | |
| ② | Return defective product to LeKuo: |
| - For LeKuo authorized warranties, it is the customer's responsibility to send back the defective device (the LeKuo team will send the return address and other details). |
|
| - Once the package is shipped, please notify us via email with the tracking number and send the complete shipping address and recipient's phone number to the Customer Support Center so that we can process the replacement promptly. | |
| ③ | Product shipment: |
| - If the LeKuo technical team determines after testing that the product is eligible for repair or replacement, we will process the request accordingly and promptly ship the product to the customer along with the package tracking number. |
LeKuo is not responsible:
- Loss of data resulting from the use of LeKuo products
- Personal items incorrectly shipped to LeKuo's aftermarket warehouse during the return process
- Additional return costs beyond LeKuo's designated shipping method (e.g., packaging services, customs duties, etc.)
- Packages lost during return shipping