Shipping Policy
Our goal is to offer you wide-coverage shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
1.Shipping Service & Delivery Area
We currently offer delivery services to: the United States, Canada, Mexico, Australia, New Zealand, Chile, the United Kingdom, France, Germany, Italy, Spain, Switzerland, the Netherlands, Poland, Belgium, Portugal, Luxembourg, Romania, South Korea, Singapore, Japan, Malaysia, the Philippines, Thailand, Russia, and China (Hong Kong, Macao, and Taiwan).
Shipping methods: USPS/DHL/UPS Express/Fedex/Yun Express/SF Express/China Post
2. Shipping Time & Fee
2.1 Shipping Time
The order delivery timeframe is divided into two parts:
Processing Time: 1 Business Day
Shipping Time:
Quick Reference: View the delivery timeframe for your country/region by checking the country code.
| JP | 4-5 |
| PH / TH | 5-6 |
| HK / MO / TW / US | 5-8 |
| AU / SG / KR / CH | 5-10 |
| UK / FR / DE / IT | 6-10 |
| ES / NL / PL/ BE | |
| PT / RO | |
| MY | 8-10 |
| MX | 8-12 |
| CA | 8-15 |
| NZ / CL / LU / BY | 7-30 |
Note: Shipping times are normal in-transit times under normal circumstances. In exceptional circumstances, delays may occur.
2.2 Shipping Fee
For orders over $39, enjoy free shipping. Expedited shipping options are available at package weight-based rates if needed.
If you require a faster or designated courier service(e.g. DHL,UPS,Fedex), please contact sales@lekuo.com.
| Rate Name | Condition | Price |
|---|---|---|
| Yun Express |
Order Amount ≤ 19 Order Amount ＜ 39 Order Amount ≥ 39 |
$8.99 $6.99 Free |
The exact shipping cost can be viewed on the checkout page after you fill in your address.
3.Do I need to pay for the tax?
Our shipping rates usually include import duties for most countries. However, countries such as a few (e.g. Brazil, Switzerland, Albania,Kuwait) may impose additional import taxes. In this case, the recipient may be responsible for these taxes. If you have any questions, our customer service team is always available to assist you.
Shipping Notice
For special shipping requests, please contact LeKuo Official Store customer service. Please confirm your address before payment. If you enter the wrong address, please contact LeKuo in a timely manner. We will contact logistics agent to solve the problem. LeKuo orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.
When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.
LeKuo assumes no responsibility for delayed or rejected orders due to the following reasons:
- Shipping time might be delayed for 1-2 days for transportation to remote regions.
- Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
- Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
- Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.
- Shipments that are confiscated or disposed of due to a violation of transportation regulations.
- Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
- The consignee's address is a school, unit, or residential community where the courier has no access.